Can't edit so deleted my previous review. Scroll down to see the first review. As it turns out the company did try to contact me when I first reported my... read more dissatisfaction via their online chat function. Through some fault of my own and some lack of followup by them we did not get together until a few days later and I was already out of the Dominican Republic. There was no way for them to correct the problem but they did go out of their way to make it right. I am very satisfied with their response and the resolution of the issue so changed my one star review to a four star review. And I would feel confident recommending them and using them again next time I am in the DR.

Here is the deleted review:
Booked via their chat function on the website. Have been whale watching in Samana before so thought we knew what we were doing. After much back and forth were told very specifically that we would be on either a 30 or 40 passenger boat. This was not true. When Barbara (very nice and helpful person) got us together with the boat operator all seemed ok. However after she left and we boarded it was a much larger boat than expected. Seemed ok at first as there were probably 40 passengers. However we just sat at the dock while they kept adding more groups of people. By the time we left the dock there was more than 80 people on board. So anyone not sitting on the side or up in the bow could barely see anything. Many passengers on the sides stood up completely blocking the view for many others. The crew did nothing to alleviate this. So very lackluster and unhelpful crew and sold something we very clearly did not want. Discussed with Barbara after the tour. She was apologetic and encouraged us to address all of this with the person we purchased from. Tried that and never received any response whatsoever. We have been whale watching in many places worldwide. This was by far the worst. Turns out this is just a third party booking site, at least for whale watching. Very poor customer service, after the initial booking. Clearly not interested in doing anything at all after taking the money.

  Awesome Experience to see the mangroves, caves, bays from the Kajak
Really nice hike to the Tropical Forrests
Thanks to Darwin, best Guide and knows everything about plants, cave paintings... read more and the whole National Park 🙂

  I loved the experience, everyone was very nice specially Barbara. I completely recommend this tour. The whales were amazing and Cayo Levantado was lovely.

  Unforgettable experience! The services of Misael, Jackson and Adolfo are excellent! 100% recommended.